Dealing with Complex Complaints

Given the challenging times we are currently facing, we are running a session for headteachers and setting leaders who are navigating their way through complex complaints or other difficult situations, with an opportunity to share experiences and provide support

This course is suitable for Warwickshire executive heads, head teachers, heads of school and other setting leaders who may be involved in complaints handling.

This session is being offered free of charge to delegates and is being funded by the Governor Services and School Improvement teams.

This course will:

• Focus briefly on ensuring that the Complaints Policy is up to date and the benefits of having a Complaints Toolkit
• Highlight specific issues to look out for, and identify various resolution options and alternative avenues of support
• Consider the impact of complex complaints on schools, including the wellbeing of those involved.

Date:          Wednesday 24 November 2021

Time:         9.30 am – 11.30 am

Trainers:   Sue Casey and Julia Kenny with support from School Improvement and SEND colleagues

Venue:      Virtual – delivered via Microsoft Teams

Attendance will be limited to a maximum of 25 delegates to allow participation.  If the session is oversubscribed another one will be scheduled.

To book a place please email governors@warwickshire.gov.uk

or call 01926 745120