Complex complaints management course

Warwickshire Governor Services are offering this course (free to subscribing schools) on dealing with complex complaints. Course details are outlined below.

Course Overview:

As more schools deal with protracted, persistent or serial complaints this course aims to provide delegates with the skills and processes to manage them effectively. 

Target Audience:

Governors, head teachers and individuals who have responsibilities for complaints handling in schools. 

Course Aims:

• To outline the key elements of a school complaints procedure
• To explore the steps and stages through the process
• To highlight specific issues to look out for and alternative avenues of support
• Consider the impact of complaints on schools
• Looking after yourself

The course will be led by Julia Kenny and Amanda Gardiner from Warwickshire Governer Services. 

Date: Monday 11^th March 2019                                

Venue: St Michael’s Centre, Church Lane, Budbrooke, Warwick, CV35 8QL    

Time: 9.30am – 12.30pm

To reserve a place on the course please contact Governor Services on 01926 745120 or email governors@warwickshire.gov.uk

Please note for non-subscribing schools there will a charge of £100 per delegate