Managing Complex Complaints

At the end of November, Sue Casey and Julia Kenny from Governor Services, supported by Jane Carter from SEND and Debbie Hibberd from School Improvement held an event for headteachers about dealing with complex complaints. 

The volume of complaints that schools are facing has increased this year and the session looked at the concerns that school leaders have when dealing with difficult situations, considered the challenges that they face and worked together to identify strategies that can help in terms of resolution and managing wellbeing.

The feedback was very positive; Sukie Owers, Executive Head at Briar Hill Infants and St Margaret’s CE Juniors Schools in Leamington Spa said “This was an excellent session. The support and guidance have been a real support for mine and my staff's wellbeing.  This is just what us heads need right now in the most challenging of times. Thank you.”

So, if you are struggling with a complex situation, can identify with the experiences of these school leaders or just feel overwhelmed, maybe you would like to join our next session. This will take place on Wednesday 26 January from 9.30 – 11.30 am via Teams and is free of charge to all Warwickshire headteachers.  If you would like to book a place, please email governors@warwickshire.gov.uk or call 01926 745120.